One Touch Switching means you can move to Carnival Internet in days — with no awkward calls to your old provider, no risk of being left without internet, and no stress.
Switching broadband provider used to mean calling your old provider, sitting through a lengthy retention script, and hoping they'd actually process the cancellation in time. That has all changed. One Touch Switching is a new industry-wide system introduced by Ofcom that makes switching broadband provider genuinely simple.
Now, you just sign up with Carnival Internet. We handle everything — including contacting your old provider to cancel your existing service. You don't have to call anyone or write any letters. One touch. Done.
Pick the Carnival Internet package that suits your home and sign up online. Takes about five minutes.
Carnival Internet notifies your existing provider that you're switching. You don't have to call them, write to them, or explain yourself.
We book your full fibre installation. Most installations are completed within 7 to 10 working days, timed to line up with your switch date.
Your old service ends and your new Carnival Internet connection goes live on the same day. No gap, no downtime.
This is the question most people have. The honest answer is that if you're mid-contract with your current provider, they may charge you an exit fee. One Touch Switching handles the mechanics of leaving — but it doesn't waive any early termination charges your existing provider may apply.
The good news: many providers' exit fees are lower than people expect, and with Carnival's no mid-contract price rise guarantee, you'll often save more over the course of your new contract than you pay to leave your old one.
If you're not sure, talk to our team and we can help you work out whether now is the right time to switch.
You won't have to sit through a call where your old provider tries to keep you. We handle the notification — they have to comply.
Your old connection ends on the same day your new one starts. You won't be without internet at any point during the switch.
One Touch Switching is an Ofcom-mandated process. All major broadband providers are required to support it, so there's nothing your old provider can do to block or delay it.
Switching from BT, Sky, Virgin, Vodafone, TalkTalk, or anyone else? One Touch Switching covers them all.
You'll be kept informed at every stage. If anything changes, you can speak to our team directly. We're not going to leave you in the dark.
Switch to Carnival Internet and get £30 cashback on your second monthly bill. Email hello@carnivalinternet.co.uk with your order number to claim.
Check if full fibre is available at your address and pick the package that suits you. The rest takes care of itself.
If you'd rather talk to someone first, our team is happy to walk you through the process and answer any questions about your current contract.
